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Wednesday, June 7, 2006
The Call Center Report: May 31-June 7
Call center openings and closings from around North America and the world. In this week's news: Apple ditches its India call center plans and HP looks into Bulgaria.
- Hewlett-Packard is opening an Eastern European call center in Sofia, Bulgaria. One thousand agents will handle calls from Europe, the Middle East, and Africa.
Dnevnik A.M., 7 June 2006
- TeleTech Holdings is closing its 148-person Melbourne, Florida call center. The company will move those operations elsewhere; company reps aren't saying where.
Florida Today, 6 June 2006
- Orem, Utah-based data collector Western Wats will open a call center in Thatcher, Arizona, employing as many as 120 people.
Eastern Arizona Courier, 5 June 2006
- Apple Computers will not open a call center in India after all.
San Jose Mercury News, 5 June 2006
- Nationwide Credit of Kennesaw, Georgia will hire 455 people over three years for its Vestal, New York call center. This is good news for the debt collection agency -- it had to lay off 211 workers a few months ago when it lost a contract with MCI.
Pressconnects.com, 5 June 2006
- Smoke-Free Colorado has opened a call center to field questions about the state's new Clean Indoor Air Act, which goes into effect July 1. Agents will take calls from mid-June to about the end of July.
PR Newswire, 5 June 2006
- Alliance Data Systems has closed its 150-person Reno, Ohio call center. Some of those employees will go to work at the firm's Columbus, Ohio center.
Marietta Times, 3 June 2006
- Comcast Cable will be building an 80,000 square-foot call center in suburban Chicago. Hiring for 500 positions will begin in December.
Chicago Daily Herald, 2 June 2006
- Toronto outsourcer Minacs' call center in Halifax, Nova Scotia is hiring 300 people, bringing its ranks up to more than 1,100.
Chronicle Herald, 31 May 2006
Posted by Harry Sheff on Wednesday, June 7, 2006 at 4:54 PM
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